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OliveArk Partners

Salesforce · Integration · Data · AI

From connected data to intelligent action.

We implement Salesforce, connect it to your ERP, finance and commerce systems, unify your data, and put AI to work.

What we deliverOne connected system
  • SalesforceSales, Service & Experience Cloud
  • IntegrationERP, finance, commerce & MuleSoft
  • DataData 360 & unified customer profiles
  • AIAgentforce & intelligent automation

Technical Solution Design:Architecture · Security · Governance

Who we are

Technology Should Enable Your Business. Not Complicate It.

We combine strategy, technical expertise and architectural discipline to help organizations make better technology decisions, from the first conversation to long after go-live.

Certified

Salesforce specialists across the platform

Certification areas

  • Sales Cloud
  • Service Cloud
  • Marketing Cloud
  • Data 360
  • Agentforce
  • Integration Architecture
  • MuleSoft
More about us
01

Strategy

Decisions anchored in business goals.

02

Architecture

Scalable and maintainable by design.

03

Integration

Systems and data connected with purpose.

04

Impact

Progress measured against your outcomes.

What we do

Connected Expertise. Meaningful Business Outcomes.

Seven areas of Salesforce expertise, designed to work independently or together as one connected platform.

Build connected customer service experiences through intelligent case management, streamlined service operations and scalable customer support solutions.

  • Case management
  • Omnichannel routing
  • Knowledge management
  • Service process automation
  • Customer support workflows
  • Service analytics

What it means for you: More organized service operations and better-informed agents.

EmailChatPhoneWeb formOmni-ChannelSkills-based routingService Console

Strengthen sales operations with better visibility, intelligent pipeline management, automation and data-driven sales processes.

  • Lead management
  • Opportunity management
  • Sales pipeline visibility
  • Account and contact management
  • Sales process automation
  • Sales forecasting

What it means for you: Clearer pipeline visibility and more consistent sales execution.

LeadQualifyProposeNegotiateClosed wonForecast

Create more connected marketing experiences through customer journeys, audience segmentation, campaign automation and personalized engagement.

  • Marketing automation
  • Customer journey design
  • Audience segmentation
  • Campaign management
  • Personalization
  • Customer engagement

What it means for you: More relevant communication and better-coordinated campaigns.

EntryEngaged?EmailPersonalizedSMSReminderWaitGoal

Unify customer data from multiple sources to create connected customer profiles, improve data accessibility and support more intelligent business experiences.

  • Data integration
  • Data harmonization
  • Unified customer profiles
  • Identity resolution
  • Data modeling
  • Data activation

What it means for you: Connected customer profiles that every team can act on.

CRMCommerceWeb & appBillingUnifiedprofileSegmentsInsightsActivation

Design and deploy Agentforce AI agents that work alongside your teams, grounded in your Salesforce data and governed by clear guardrails, to resolve requests and automate routine work.

  • Use case discovery
  • Agent topics and actions
  • Data and knowledge grounding
  • Guardrails and trust
  • Service and sales agents
  • Testing and monitoring

What it means for you: AI agents that take on routine work, so your people can focus on what matters.

CustomerEmployeeAgentforce agentTopics · InstructionsData 360KnowledgeResolve caseUpdate recordEscalate

Connect business applications, platforms and data systems through scalable integration architecture designed for reliability, security and seamless information exchange.

  • Integration strategy
  • API architecture
  • System-to-system integration
  • Middleware architecture
  • Salesforce integration
  • Data exchange patterns

What it means for you: Reliable, secure information flow between your business systems.

SalesforceERPCommerceFinanceData warehouseLegacy appsIntegration layerAPIs · Events · Batch

Translate complex business requirements into scalable technical solutions through solution architecture, system design and technology planning.

  • Technical requirement analysis
  • Solution architecture
  • Technical specifications
  • System design
  • Data architecture
  • Integration design

What it means for you: Solutions that are practical, maintainable and built to scale.

ExperienceBusiness logicDataIntegrationSecurity and governanceSolution architecture

Our expertise in action

More Than Technology. A Connected Business Ecosystem.

Customer-facing clouds depend on unified data, which depends on reliable integration, all resting on sound technical design. Select a service to see how it connects.

AI agent layer

Customer engagement layer

Unified customer data

Data 360

Unify customer data from multiple sources to create connected customer profiles, improve data accessibility and support more intelligent business experiences.

Works closely with

  • Marketing Cloud: Segments built on unified profiles can be activated in marketing journeys.
  • Service Cloud: Agents can see relevant profile data and insights while handling cases.
  • Integration Architecture: Reliable data pipelines feed Data 360 from systems across your landscape.
  • Agentforce: Unified profiles ground Agentforce agents in a complete view of each customer.

How we work

Built Around Your Business. Designed for What’s Next.

Five clear stages, each with visible decisions and tangible outputs.

Step 1 of 5

01

Discover

What happens

  • Stakeholder interviews and workshops
  • Review of current systems, data and processes
  • Definition of goals and success measures

You receive

  • Discovery summary
  • Agreed objectives and success measures
  • Initial scope boundaries

Outcome

Together we agree which problems to solve first and what success will look like.

Industries

Technology Expertise Across Business Environments.

Every industry has its own processes, regulations and customer expectations.
  • Where we help

    • A unified client view across products and channels
    • Structured case handling with complete audit trails
    • Secure integration with core and legacy systems

Insights

Perspectives That Move Business Forward.

All insights
Salesforce Insights

Planning for a Salesforce Ecosystem That Keeps Expanding

Salesforce adds new clouds, AI capabilities and data services every year. A clear platform strategy helps you adopt what matters without adding complexity you do not need.

Read article : Planning for a Salesforce Ecosystem That Keeps Expanding2 min read
Integration Architecture

Beyond Point-to-Point: Designing Integration Architecture That Scales

Integrations built one at a time eventually become fragile and costly to change. Here is how to move towards an architecture that supports growth.

Read article : Beyond Point-to-Point: Designing Integration Architecture That Scales2 min read
Data and Analytics

Preparing Your Customer Data for Unification

Unified customer profiles are only as good as the data behind them. Five areas to address before you start a customer data initiative.

Read article : Preparing Your Customer Data for Unification2 min read

Start a conversation

Let’s Build What’s Next.

Whether you’re evolving your Salesforce ecosystem, connecting business systems or planning your next technology initiative, let’s start with a conversation.

Book a Consultation